Privacy Policy

About This Privacy Policy

ck224 is committed to protecting the privacy and security of every player on our platform. This Privacy Policy explains in plain, formal English exactly what personal information we collect when you use ck224, how that information is used, with whom it may be shared, and what choices and rights you have regarding your own data. By accessing or using ck224.bet — whether for cricket betting, live casino, slots, crash games or any other service — you acknowledge that you have read and understood this Privacy Policy.

This Policy applies to all users of ck224.bet, including registered account holders and visitors who browse without registering. It covers all interaction channels — our website, any mobile application, customer support correspondence, and promotional communications. Please read this document carefully. If you have questions about any section, contact our support team at [email protected].

Information We Collect

When you register for an account, make a deposit, place a bet, or contact our support team, ck224 may collect the following categories of personal information:

• Identity data — full name, date of birth, national ID or passport details (for KYC verification purposes).
• Contact data — email address, phone number, and mailing address if provided.
• Financial data — payment method details (bKash account, Nagad account, Rocket account, bank card details) necessary to process deposits and withdrawals. Full card numbers are never stored on our servers.
• Transaction data — records of all deposits, withdrawals, wagers, bonuses, and game play history associated with your account.
• Technical data — IP address, device type and model, browser type and version, operating system, session timestamps, and referral source.

We do not knowingly collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance. We do not collect information about race, religion, political opinions, or health conditions unless mandated by a specific regulatory obligation.

How We Use Your Information

ck224 uses your personal information only for legitimate purposes directly related to the operation of our platform and the delivery of services to you. Specifically, we use your data to:

• Create and manage your player account, verify your identity (KYC) and process your registration in compliance with responsible gaming requirements.
• Process financial transactions including deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa and Mastercard, and withdrawals to your registered payment accounts.
• Deliver personalised service communications, account notifications, promotional offers and bonus alerts that are relevant to your activity on ck224 — you may opt out of marketing communications at any time.
• Detect, investigate and prevent fraudulent transactions, account abuse, money laundering, and any other prohibited or illegal activity on the platform.
• Fulfil responsible gaming obligations — including monitoring player behaviour, enforcing self-exclusion or deposit limits, and identifying signs of problem gambling.
• Improve our products and services through aggregated, anonymised analytics — for example, understanding which game categories are most popular among players in Dhaka, Chittagong, Sylhet, and other regions of Bangladesh.

Disclosure of Your Information

ck224 does not sell, rent or trade your personal data to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service providers and technology partners — such as payment processors, KYC verification services, anti-fraud platforms, and cloud infrastructure providers — who process data on our behalf under strict confidentiality agreements.
• Legal and regulatory obligations — when required to do so by applicable law, court order, or governmental authority. ck224 will take reasonable steps to notify you of such disclosure unless prohibited from doing so by law.
• Business transfers — in the event of a merger, acquisition, or sale of all or a portion of ck224's assets, user data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

We require all third parties that receive your personal data to maintain appropriate technical and organisational security measures and to process your data only in accordance with our instructions and applicable law.

Cookies and Tracking Technologies

ck224 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and support our security and fraud-detection systems. Cookies are small text files placed on your device when you visit ck224.bet. They do not give us access to your device and do not contain your passwords or payment details.

We use the following types of cookies: (1) Essential cookies — required for the platform to function securely; (2) Preference cookies — remember your language and display settings; (3) Analytics cookies — help us understand how users interact with ck224 in aggregate; (4) Security cookies — used to detect and prevent fraudulent account activity.

Data Security

The security of your personal data is a primary operational priority at ck224. We implement a layered security architecture that includes SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account data, strict role-based access controls limiting which personnel may view personal information, regular security audits and penetration testing of our platform, and real-time fraud monitoring systems.

While we take all reasonable and technically feasible steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach that may materially affect your rights or privacy, we will notify affected users as promptly as practicable and take immediate remediation steps.

Data Retention

ck224 retains your personal data for as long as your account remains active or as required to fulfil the purposes outlined in this Privacy Policy. Following account closure, we are typically required to retain certain categories of data for a further period to comply with anti-money-laundering obligations, financial record-keeping requirements, and dispute resolution processes.

Once the applicable retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be associated with your identity. You may request early deletion of your data by contacting us — subject to any overriding legal retention obligations.

Your Data Rights

As a user of ck224, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team. We will endeavour to respond to all valid requests within a reasonable timeframe.

• Right of access — you may request a copy of the personal data ck224 holds about you.
• Right to rectification — you may request that inaccurate or incomplete personal data be corrected.
• Right to erasure — in certain circumstances, you may request that your personal data be deleted.
• Right to restrict processing — you may request that we limit how we use your data while a complaint or query is being investigated.
• Right to object to direct marketing — you may opt out of receiving promotional emails, SMS messages or push notifications from ck224 at any time by contacting support or using the unsubscribe mechanism in our emails.

We will not discriminate against you for exercising any of the above rights. Where a request cannot be fulfilled — for example, because retaining certain data is a legal obligation — we will explain the reason clearly and in writing.

Third-Party Services and Links

Our platform integrates with third-party game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. When you access games or features provided by these studios, their own privacy policies and terms may also apply. ck224 is not responsible for the privacy practices of third-party game providers, but we carefully vet all partners before integration to ensure they maintain appropriate data security standards.

Payment infrastructure provided by bKash, Nagad, Rocket, Upay, Visa and Mastercard is governed by those providers' own privacy frameworks. ck224 transmits only the minimum data necessary to initiate and confirm transactions; we do not store full card numbers or mobile banking PINs on our servers.

Age Restriction and Minor Protection

ck224 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. During registration, all users are required to confirm that they are 21 years of age or older. Where we have reason to believe that a registered user is under 21, we will suspend that account immediately and delete all associated personal data as promptly as possible, subject to any overriding legal retention requirements.

Changes to This Privacy Policy

ck224 reviews and updates this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or best practices. The table below summarises the most recent revision history. When we make material changes, we will display a prominent notice on ck224.bet and, where appropriate, notify registered users by email.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way ck224 handles your personal data, our support team is available to assist you. We aim to acknowledge all privacy-related enquiries within two business days and to provide a full response within seven business days of receipt.

Email us at: [email protected]